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INDUSTRY — INSURANCE

Insurance marketing for a market where the brand is first really tested in a claim.

Premiums are won in sales, kept in claims. We build insurance marketing that stabilises the book, serves distribution and turns claims into brand stories — instead of reputation risk.

Experience with insurers and intermediaries across DACH. References on request.

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OUR THESIS

Insurance isn't sold in the ad — it's sold in the moment a broker justifies the premium.

Splitting distribution from brand loses the margin to comparison platforms. We build brand work that strengthens brokers — and direct distribution that holds the brand logic.

INDUSTRY REALITIES
01

Comparison portals are the new branches.

Without brand strength, you only appear through price — and compete with everyone. Brand pull is the difference between margin and loss.

02

Claims are the brand moment.

90% of brand perception forms during claims. Without choreographing the claim, you waste the most important brand opportunity.

03

Portfolio stability beats new business.

A cancelled policy is more expensive than a non-won new customer. Marketing has to put retention over acquisition.

04

The broker is brand carrier, not distribution channel.

What the broker can't explain, no one buys. Broker enablement is brand work, not a sales side-task.

KPIs WE STEER BY
Praemienvolumen Netto (nach Storno)
Net growth, not gross policies. Cancellation rate is a brand function.
Storno-Quote pro Sparte
Who keeps their book? Correlates directly with brand trust and claims experience.
NPS im Schadensfall
More important than any ad recall. Customers refer when the claim ran without friction.
Vermittler-Aktivierungs-Quote
How many brokers actively sell which line? Brand strength is broker attraction.
OUR SERVICES FOR THIS INDUSTRY

Branding for Insurance

Brand architecture for property/casualty, life, health, commercial. Consistency across lines and distribution.

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Broker Enablement

Material that empowers the broker — tariff explainable, argumentation evidence-based, claim promise holdable.

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Data-driven advertising

Segmentation by life stage, risk profile, contract holdings. Acquisition with retention logic.

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Talent branding for sales and claims

In structural shortage, employer brand for sales and claims staff is the most important retention investment.

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QUESTIONS WE GET ASKED

Yes. We know broker, direct and bank distribution and where the brand works differently in each.

As a brand moment, not a back-office task. Language, response time and follow-up touchpoints are brand signals — and decide cancellations.

Net premium volume and cancellation rate, not gross policies. The book is the real balance-sheet position.

Yes — floods, hail, pandemic. With pre-thought tonalities and decision trees aligned with claims, sales and board.

Insurance doesn't sell itself. But it can feel different as a brand.

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Contact

Let’s talk.

Let’s find out where your real lever is. One conversation. An honest assessment. Virtual or in person.

Or write us directly at hello@baconbold.com

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