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INDUSTRY — HOSPITALITY & RESORTS

Hotel marketing that treats every direct booking like margin — because it is.

A hotel sells nights against OTAs, against platforms and against the next city. We build brand work that reduces OTA dependency, forgives reviews and dampens seasonal outliers.

Experience with hotels and resorts across DACH — from single property to group.

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OUR THESIS

A hotel brand isn't decided in the brochure — it's decided at reception, in the breakfast room and in the review portal afterwards.

Communicating only what gets delivered doesn't need an agency. Communicating what doesn't get delivered creates a reputation problem. We build brand promises the operation can hold — and communication that doesn't break at the first 3-star review.

INDUSTRY REALITIES
01

Direct booking share is margin.

Each point of direct booking away from OTAs is 15-25% margin — and data ownership over the guest. Brand strength is the only sustainable lever.

02

Brand pull protects against reviews.

A strong hotel brand forgives a 3-star review. A weak one doesn't. Brand work is reputation insurance.

03

The operational promise has to hold.

Marketing lands once, the stay lasts three days. When communication and reality drift apart, it's not a PR problem but a review problem with direct-booking consequences.

04

Pricing is brand work.

Last-minute discounting trains guests on discounting. A hotel brand that consistently defends prices builds margin and brand equity at the same time.

KPIs WE STEER BY
Direktbuchungs-Anteil
Direct vs. OTA booking. Each percentage point is margin — and data ownership over the guest.
RevPAR (Revenue per Available Room)
Revenue per available room. Isolating the marketing contribution is the main job, not an extra.
Wiederkehrer-Quote
Share of guests who book again. The most stable KPI in hospitality — and the one with the highest brand-equity contribution.
Review-Score x Review-Volumen
Score alone lies. Score multiplied by volume is the real reputation metric in the OTA algorithm.
OUR SERVICES FOR THIS INDUSTRY

Performance Branding for Hotels

Brand work that moves direct-booking share and RevPAR at the same time. Always-on to season launch.

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Data-driven advertising

Performance optimised for direct booking, not the cheapest click. Season, market and segment specific.

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Social Media for Hospitality

Operational content calendar, UGC strategy, review management and crisis tonalities.

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AISEO / GEO for hotel search

Visibility when an AI assistant is asked for hotels in a city, for an occasion, in a price range.

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QUESTIONS WE GET ASKED

Both. Single property and group have different mechanics — for the single property every direct booking counts, for the group it's brand architecture across properties. We build both.

With brand work that builds direct search volume, plus performance lanes on brand and generic search that prioritise direct booking. Pure OTA strategy is a margin trap.

RevPAR contribution, direct-booking share and return rate. Clicks and reach are diagnostics, never targets — otherwise you optimise into vanity bookings.

Yes, as part of the social and brand work. Review score and volume are performance KPIs today, not PR side-themes.

Your properties are full if you do it right. We help with that without paying OTAs.

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Let’s talk.

Let’s find out where your real lever is. One conversation. An honest assessment. Virtual or in person.

Or write us directly at hello@baconbold.com

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