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INDUSTRY — ENERGY & UTILITIES

Energy marketing for a market where trust is the margin.

Electricity is electricity. The difference is who the customer pays without question — and who she abandons at the next price wave. Brand work here is balance-sheet work.

Experience with utilities and municipal energy providers across DACH.

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OUR THESIS

Whoever wasn't explainable in the electricity-price crisis has already lost the next wave.

Energy communication lives on someone explaining complex market mechanics in 20 seconds so that a customer doesn't feel taken in. We build brand work for trust markets.

INDUSTRY REALITIES
01

Switching rate is a brand metric.

Selling commodity products, you lose the comparison battle — unless the brand makes the difference credible.

02

Energy-transition narrative needs substance.

Vague climate promises are regulatory and reputation risk in one. We only write claims that are provable.

03

Tariff explanation is the hardest discipline.

Base fee, energy charge, grid charges, taxes. Without explaining that in one graphic, you lose conversion to the simpler competitor.

04

B2B and B2C forgive differently.

Industrial customers compare cents per kWh, retail customers compare trust. One message for both costs both.

KPIs WE STEER BY
Switching Rate (Net)
Sign-ups minus departures per tariff. Gross CAC without churn context lies in the energy market.
NPS / Service-Score
In a regulated market, service perception is the strongest brand lever. Correlates directly with switching rate.
Brand Trust Score
Trust indicator in market research. More important than awareness — everyone has awareness.
Cost-per-Switch
Acquisition cost per switching customer. Per tariff tier, not blanket.
OUR SERVICES FOR THIS INDUSTRY

Branding for Utilities

Brand architecture for electricity, gas, heating, mobility. Worldbuilding for regulated trust markets.

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Talk-of-Town for transition narrative

When solar programmes or tariff innovations need to become conversation.

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Data-driven advertising

Segmentation by consumption, housing situation, switch propensity.

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AISEO / GEO for tariff comparison

Presence when an AI assistant is asked which utility fits a usage profile.

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QUESTIONS WE GET ASKED

Yes. We work with utilities and municipal energy providers and know the tension between regulatory obligation and brand ambition from operational proximity.

Conservatively. EU regulation (Empowering Consumers, Green Claims Directive) makes vague statements quarterly risky. We only write claims that are provable.

Yes. Industrial customers need different vocabulary and sales logic than retail — we build both, cleanly separated.

With pre-thought tonalities, a decision tree and language guidelines shared by customer service, marketing and the board. Improvising in a crisis damages the brand for years.

Electricity is electricity. Your brand decides who gets paid without question.

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Let’s talk.

Let’s find out where your real lever is. One conversation. An honest assessment. Virtual or in person.

Or write us directly at hello@baconbold.com

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