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INDUSTRY — BANKS & RETAIL FINANCE

Bank marketing for a market where the next account opens four clicks away.

Accounts have become interchangeable, brands haven't. We build bank marketing that lowers acquisition cost, builds cross-sell across the lifecycle and turns branch and online into one brand.

Experience with retail and corporate banks across DACH. References on request.

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OUR THESIS

A bank brand isn't decided in the commercial — it's decided in the online-banking login at 10 pm.

Account, app, hotline, branch — the operational touchpoint is the brand test. We build brand work that fits those touchpoints instead of painting over them.

INDUSTRY REALITIES
01

Acquisition costs rise, revenue per account falls.

Direct banks have systematically raised the price of a new customer. Without brand strength you pay double and keep the customer for less.

02

Cross-sell beats new-customer hunting.

Existing customers are the real margin. A brand that reaches them with credit, insurance, investment beats any acquisition campaign.

03

Compliance is co-designer.

MiFID, WAG, advertising rules. Bringing compliance in after the idea costs three iterations per asset. We work in lockstep from the start.

04

The branch isn't dead — but thin.

Where the branch stays, it has to be choreographed. Where it's gone, app and advisory have to hold the brand promise. Both are brand work.

KPIs WE STEER BY
Cost per Funded Account
Per actually funded account, not per sign-up. Promo accounts without inflow are vanity.
Cross-Sell-Quote pro Bestandskunde
Number of products per customer, per year. Brand strength makes cross-sell easier than acquisition.
NPS in der Beratungs-Episode
After each advisory touchpoint, not annually. Correlates directly with retention and referral.
App-Engagement (Sessions, Funktionen)
The app is the most important brand channel today. Engagement is a trust indicator, not a tech detail.
OUR SERVICES FOR THIS INDUSTRY

Branding for Banks

Brand architecture for retail, private, corporate. Consistency over years, not rebrand cycles.

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Data-driven advertising

Segmentation by life stage and product holdings. Performance that runs regulatory-clean.

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Advisory tooling & sales enablement

Material that promises the same in the branch and in online banking as the advertising.

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AISEO / GEO for bank comparison

Presence when AI assistants are asked about accounts, loans, investments — with regulatory-clean answer structure.

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QUESTIONS WE GET ASKED

Both. Retail needs lifecycle marketing and cross-sell, corporate needs relationship and sector specificity. We build both — separately, because the mechanics differ.

From day one. Compliance is a co-designer, not a correction stage. That saves three iterations per asset.

Cost per funded account and cross-sell rate. Sign-ups without inflow are expensive theatre.

Yes. With pre-thought tonalities aligned with board, sales and compliance. Speed decides in bank crises.

Your bank is more than an account. We help that land in the market.

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Contact

Let’s talk.

Let’s find out where your real lever is. One conversation. An honest assessment. Virtual or in person.

Or write us directly at hello@baconbold.com

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