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SUCCESS STORY

AMS Diversity – Our Clear Line for Lived Diversity

Client Logo

A communications concept that unites diversity, communicates a clear stance and is instantly recognisable.

“

We want to show that we are here to support our clients as best we can and that we draw a clear line against discrimination.

Martina Maurer — Deputy Head of Labour Market Policy for Women at AMS
Facts
Company
Public Employment Service Austria (AMS)
Industry
Public Institution / Employment Services
Approach
Development of a flexible communications concept for diversity communication with claim strategy and visual design system
Services
Creative Concept, Claim Development, Corporate Design, Communications Strategy, Posters, Social Media Assets, Merchandise
Partner
Joint venture of Bacon & Bold and Heidlmair Kommunikation
Challenge

A Communications Concept That Unites Diversity and Takes a Stance

“Many of AMS’s clients have experienced discrimination and prejudice throughout their educational and employment biographies. The path to AMS is therefore often accompanied by anxiety.”

– Martina Maurer, Deputy Head of Labour Market Policy for Women at AMS

The shared goal was therefore to create a clear communications line that works across all facets of diversity and integrates naturally into the AMS design system. By bundling the individual diversity clusters under a common conceptual umbrella, each cluster gains greater collective weight. Crucially, the aim was to establish a linguistic frame that positions AMS’s values and stance without distracting from the organisation’s core services.

Approach

Flexible Design with High Recognition Value

The concept is built around the claim “Our Clear Line”, which can be complemented situationally with fitting messages and therefore remains flexible for several years. Visually, this is supported by organic lines on a neutral background that reflect different diversity clusters – including LGBTIQ+, accessibility and women – each in their own colour. This keeps each topic individually recognisable while the overall presence feels coherent across all areas.

“We want to show that we are here to support our clients as best we can and that we draw a clear line against discrimination.”

– Martina Maurer, Deputy Head of Labour Market Policy for Women at AMS
AMS Diversity – Equality for the LGBTIQ+ community in the workplace
Result

A Consistent Presence Across All Communications Channels

The new visual and linguistic framework is deployed across posters, social media and even merchandise. This allows AMS’s values and stance to be communicated consistently and prevents design proliferation across branded items and print materials. The focus always remains on the individual service and message. In doing so, AMS demonstrates – through its communications too – that diversity is not a separate topic but something lived through every single initiative.

“Diversity is not an additional topic for AMS – it is part of who we are.”

– Christine Juen, Head of Communications at AMS

This extensive undertaking was carried out in close collaboration by the joint venture of Bacon & Bold and Heidlmair Kommunikation.

DerStandard reported on the campaign. →

AMS Diversity – Empowering women. Not just on 8 March.
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